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Here is a list of frequently asked questions and answers. If you can’t find the information you’re looking for, please don’t hesitate to contact us on 0207 248 3185 or email: onlinestore@keevils.co.uk. We’ll be happy to help!
How is my meat delivered?
Your meat is delivered by courier, usually within 48 hours of the order being placed. Goods are carefully packed with ice packs in special insulated boxes to ensure they arrive chilled or frozen and in perfect condition. (Please see our Delivery page for more details).
Is it safe to send meat by courier?
Absolutely. We take great care to ensure our meat reaches you in tip-top condition. Independent tests show our special insulated boxes and ice packs will keep your order well within refrigerated or frozen temperatures during transit. Of course, if anything in your order is unsatisfactory, you can contact us on 0207 248 3185 and we will be happy to send a replacement.
How do I pay?
Our web store uses World Pay – a secure online payment system - to process your card details. We debit your card when your order is processed and goods are shipped within 48 hours. If, unusually, items are out of stock, we will contact you.
Is there a minimum order?
The minimum order is £30.00. Delivery is charged at a flat rate of £7.95 and orders over £150.00 are delivered free.
What should I do if my order does not arrive?
If your order does not arrive, please contact us by phone on 0207 248 3185 or email us at: onlinestore@keevils.co.uk and we will do our best to track the parcel for you.
Do you have a shop I can visit?
Yes – Keevil and Keevil have a shop at Smithfield Meat Market, where you are welcome to visit us. You’ll need to be an early riser, though, as the shop, like the Market, is open from 2am – 8am Monday – Friday! You’ll find us in the East Market building.
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