We have been working with Feefo since last Summer, when they began collecting reviews from our customers.
The real benefit of this kind of independent feedback is that you can rely on it to be honest because it’s collected by a separate company and we have no way of influencing the results!
We send Feefo over information on of all our orders, including your name and details of the products you ordered and when they were delivered.
Then a few days after delivery Feefo get in touch with you direct and ask you to rate the service we provided, and the products themselves.
It’s easy to leave a rating out of 5 stars, and you can write a more detailed review if you want to.
Because it’s very quick to do and so helpful to other customers, we really hope you’ll leave a review of your Keevils order!
We’ve been delighted with the results of our customer feedback so far, and we’ve currently received 339 reviews on our service and scored 99% overall.
We strive to provide the best service, and we pride ourselves on the fact that the customer service we give really sets us apart from other butchers, so it’s wonderful to know that our customers agree.
To say thank you for taking the time to leave a review, each month we pick one Feefo reviewer as a winner of a £100 gift voucher to use on a Keevils order.
The winner is chosen at random from everyone who’s written a review in the month, and it doesn’t even matter if it was positive or negative feedback, everyone is eligible to win.
So please, leave your feedback when you receive the email from Feefo. Not only does it help us, it might mean you’ll get your next order free!
For more information please see:
Keevil and Keevil on Feefo
3rd May 2017
