Frequently Asked Questions

Here is a list of frequently asked questions and answers. If you can't find the information you're looking for, please don't hesitate to contact us on 0207 236 1888 or send us an email. We'll be happy to help!

Where do you deliver to?

We deliver to most of mainland UK.
At the moment we can't deliver to the Scottish Highlands and Islands, Channel Islands, Northern Ireland, Isle of Man, Isles of Scilly, or the Republic of Ireland.
The postcodes we can't reach are AB30-39, AB40-45, AB51-56, DD10, ECS, FK17-21, GY9-10, IV, HS, KA27-28, KW, PA20-49, PA60-80, PH15-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25. . This is because we can't guarantee the order will reach you within 24 hours.
If you are in a very remote part of the country and are worried we may also have problems getting to you, please contact us before placing your order.

How is my meat delivered?

Your meat is delivered by courier, usually within 48 hours of the order being placed. Goods are carefully packed with ice packs in special insulated boxes to ensure they arrive chilled or frozen and in perfect condition. (Please see our Delivery page for more details).

Is it safe to send meat by courier?

Absolutely. We take great care to ensure our meat reaches you in tip-top condition. Independent tests show our special insulated boxes and ice packs will keep your order well within refrigerated or frozen temperatures during transit. Of course, if anything in your order is unsatisfactory, you can contact us on 0207 248 3185 and we will be happy to send a replacement.

Where do your products come from?

We have various suppliers for our meats - if you look at each individual item there is more information about where they are from. As we are situated on Smithfield Market we have a huge amount of suppliers available, and we have taken years building up good relationships with the very best of them. This means you can be sure that every product is from the highest quality source available.

How do I pay?

Our web store uses PayPal - a secure online payment system - to process your card details.
You can also choose to pay using Paypal, simply select the option at Checkout.

Is there a minimum order?

Yes, the minimum order value is £25

How much does delivery cost?

Delivery is charged at £7.95, with free delivery for all orders of £75.00 and over.
We offer a Saturday delivery service for £27.95, which is reduced to £20 for orders over £75, and is free on orders of £225 or more.